Refund, Return &
Cancellation Policy

1. Order Cancellations

Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if:

• The orders have been communicated to the seller/merchant and they have initiated the process of shipping.
• The product is already out for delivery — in such an event, you may choose to reject the product at the doorstep.

CHERD does not accept cancellation requests for perishable items. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.

2. Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team immediately. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.

This must be reported within 7 days of receipt of products with photographic evidence. Contact us at support@cherd.in or call +91 9014415900.

3. Item Not as Described

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product.

The customer service team, after looking into your complaint, will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them directly.

4. Return Policy

We offer refund/exchange within the first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

In order to become eligible for a return or exchange:

• The purchased item should be unused and in the same condition as you received it.
• The item must have original packaging intact.
• If the item was purchased on sale, it may not be eligible for return/exchange.
• Only items found defective or damaged are replaced (based on exchange requests).

There may be certain categories of products/items exempted from returns or refunds. Such categories will be identified to you at the time of purchase.

Once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. If approved after the quality check, your request (return/exchange) will be processed in accordance with our policies.

5. Refund Processing Timeline

In case of any refunds approved by CHERD, it will take up to 48 days for the refund to be processed to your original payment method (PhonePe, UPI, card, or bank account). Processing times may vary based on your bank or payment provider.